Inside of HIVE

May I smoke?
Smoking is prohibited inside the guesthouse.
Can we use the laundry machines and shower rooms anytime?
The laundry room is available from 7AM - 11PM.
The bath room is available 24 hours.

About check-in & check-out

Is it possible to leave our luggage before check-in and go out?
We can store your lauggage. However we have limitted space.
However, we have limited space.
Can we check-in after check-in time?
Only when you let us know that in advance, you may check-in until 25:00 (1 am).
However we would like you take note that you will be charged an extra 500 yen for a late check-in fee.
Can we stay at your hostel after we check-out?
In the case of checking out after 12 pm, you will be charged and extra days' room rate.

About Payments

Can I pay with credit card?
Yes, we accept credit card
(Visa, Mastercard, JCBDinners, American Express)
Dose it take the cancellation fee?
You can cancel without paying a cancellation fee if it 7 days before your reservation.
A 50% charge will be incurred if cancelled 7-4 days before, and a 100% charge if cancelled 72 hours before.


Can you accommodate minors?
People who are under 18 years-old need to stay with their gurdiands or their permissions.
What should I do if I come back after 11 PM?
The entrans door will be locked at 11 pm, so please push the pin code on the door.
Can I invite friends here?
Sorry, non-guests are not allowed at the guesthouse.
Can I send that baggage?
No you can not.
Can you keep my valuables?
No. Guests are responsible for their items.
Do you have a parking lot?
However, there is a coin-operated parking lot near the guesthouse.
Is it possible to change rooms?
Rooms cannot be changed unless under special circumstances.
I'd like to lie by the side of someone.
You need to book one bed for each person. Please contact to us if you would like to stay in a private room.