Inside of HIVE
- May I smoke?
- Smoking is prohibited inside the guesthouse.
- Can we use the laundry machines and shower rooms anytime?
- The laundry room is available from 7AM - 11PM.
The bath room is available 24 hours.
About check-in & check-out
- Is it possible to leave our luggage before check-in and go out?
- We can store your lauggage. However we have limitted space.
However, we have limited space.
- Can we check-in after check-in time?
- Only when you let us know that in advance, you may check-in until 25:00 (1 am).
However we would like you take note that you will be charged an extra 500 yen for a late check-in fee.
- Can we stay at your hostel after we check-out?
- In the case of checking out after 12 pm, you will be charged and extra days' room rate.
- Can I pay with credit card?
- Yes, we accept credit card
(Visa, Mastercard, JCBDinners, American Express)
- Dose it take the cancellation fee?
- You can cancel without paying a cancellation fee if it 7 days before your reservation.
A 50% charge will be incurred if cancelled 7-4 days before, and a 100% charge if cancelled 72 hours before.
- Can you accommodate minors?
- People who are under 18 years-old need to stay with their gurdiands or their permissions.
- What should I do if I come back after 11 PM?
- The entrans door will be locked at 11 pm, so please push the pin code on the door.
- Can I invite friends here?
- Sorry, non-guests are not allowed at the guesthouse.
- Can I send that baggage?
- No you can not.
- Can you keep my valuables?
- No. Guests are responsible for their items.
- Do you have a parking lot?
However, there is a coin-operated parking lot near the guesthouse.
- Is it possible to change rooms?
- Rooms cannot be changed unless under special circumstances.
- I'd like to lie by the side of someone.
- You need to book one bed for each person. Please contact to us if you would like to stay in a private room.